Encoded - Intermittent issue resulting in transactional slowdown – Incident details

All systems operational

Intermittent issue resulting in transactional slowdown

Resolved
Degraded performance
Started 16 days agoLasted 1 hour 40 minutes

Affected

API's

Degraded performance from 12:55 PM to 2:35 PM

Gateway API

Degraded performance from 12:55 PM to 2:35 PM

Assisted Payments API

Degraded performance from 12:55 PM to 2:35 PM

Web Services

Degraded performance from 12:55 PM to 2:35 PM

Web Payment Services

Degraded performance from 12:55 PM to 2:35 PM

Virtual Terminal

Degraded performance from 12:55 PM to 2:35 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved. This issue was caused due to an un-optimised database procedure which was quickly resolved by our team. Apologies for any inconvenience caused. If you require any further information then please contact the Encoded Service Desk.



  • Monitoring
    UTC
    Monitoring

    This afternoon we became aware of some transactional slowdown affecting transaction utilising payment sessions. This did not affect all transactions and all transactions affected did complete however they may have taken a little longer than usual to process.