The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

At 22:00 on Monday 1st February Encoded are switching over to exclusively using our updated URL mappings for services, this change will affect your access method to your services with Encoded if you have not currently updated the URLs you are using.

If you have not switched to our new URL mappings yet, please test your services on the below URLs as soon as possible and ensure your team are using these new URLs and any internal or CRM portal links are updated.

Please let us know as soon as possible when your teams have begun using the new URLs and if any issues occur so that we can investigate any issues as soon as possible.

We will provide updates when this switchover is complete.

To ensure that none of our customers lose access to Encoded's services on the 20th of November, we are extending the time for customers to make the necessary changes to access their services via our new URL mappings.

This may require updating embedded references to Encoded's URLs within CRM systems or other methods of non-direct access.

The old URLs will be decommissioned from the 1st of February 2021.

Please ensure you test all aspects of your service before committing to any permanent changes.

URL Conversions
In most instances, only the domain name and subdomains are changing for our services, whilst the context paths of services are remaining the same.

For example, where you may have previously accessed
https://secure.encoded.co.uk/payment-terminal for Encoded's Payment Terminal, you will now access https://prod.encoded.services/payment-terminal

Some services will also have updated context paths too. These services are specifically identified further in this notification.

Services found on the below Old links can be accessed by replacing the subdomains and domain names to the new links:
[Old] https://customers.encoded.co.uk -> [New] https://my.encoded.services
[Old] https://secure.encoded.co.uk -> [New] https://prod.encoded.services
[Old] https://uat.encoded.co.uk -> [New] https://uat.encoded.services
[Old] http://ivr.encoded.co.uk -> [New] https://prod.encoded.services
[Old] http://ivr2.encoded.co.uk -> [New] https://prod.encoded.services
[Old] https://customers.encoded.co.uk -> [New] https://my.encoded.services

The following URLs will have not only domain updates, but will also have updates to the context path:
 
Engagement Platform
[Old] https://secure.encoded.co.uk/tsgh-admin
[New] https://my.encoded.services/engagement/admin
 
[Old] https://secure.encoded.co.uk/tsgh-supervisor
[New] https://my.encoded.services/engagement/supervisor
 
[Old] https://secure.encoded.co.uk/tsgh-agent
[New] https://my.encoded.services/engagement/agent

Portal
[Old] https://portal.encoded.co.uk
[New] https://prod.encoded.services/portal

If you have any queries or concerns about this change, please contact the
Encoded
Helpdesk or email helpdesk@encoded.co.uk to discuss further.

Further URL mappings have been identified to be added for Encodeds Engagement Platform and for PayByLink services. Please see the additional new mappings below.

[Old] https://secure.encoded.co.uk/tsgh-admin/login > [New] https://my.encoded.services/engagement/admin

[Old] https://secure.encoded.co.uk/tsgh-supervisor/login > [New] https://my.encoded.services/engagement/supervisor

[Old] https://secure.encoded.co.uk/tsgh-agent/login > [New] https://my.encoded.services/engagement/agent

[New] https://paybylink.app

The existing URLs for Encoded products and services will remain in place and available up until the 20th of November 2020 - After this date the legacy URLs will no longer be accessible and the new URLs will be used exclusively. Encoded strongly advises that customers test access to the new URLs at their earliest convenience before the 20th of November 2020.

The new URLs above are available for use. Please test that functionality is available on all aspects of your services before committing to any permanent changes.

If you have any queries or concerns about this change, please contact the Encoded Helpdesk or email helpdesk@encoded.co.uk to discuss further.

Encoded will be performing an update to the URL mappings for Encoded products and services to provide an improved and standardised URL structure for customer access.

All existing URLs for Encoded Services will remain in place and available up until the 20th of November 2020 - After this date legacy URLs will no longer be accessible and the new URLs will be used exclusively. Encoded strongly advises that customers test access to the new URLs at their earliest convenience before the 20th of November 2020.

The new URLs mappings will be made available for use from the 5th of October. Please test that functionality is available on all aspects of your services before committing to any permanent changes.

By Friday the 20th of November customers must be using the new URLs exclusively. This may require updating embedded references to Encoded URLs within CRM systems or other methods of non-direct access.


Updated URL Mappings:

All of Encodeds Web Modules can now be found via a single landing page.
[Old] https://customers.encoded.co.uk -> [New] https://my.encoded.services

[Old] https://secure.encoded.co.uk -> [New] https://prod.encoded.services
[Old] https://uat.encoded.co.uk -> [New] https://uat.encoded.services

[Old] https://portal.encoded.co.uk -> [New] https://prod.encoded.services/portal
[Old] http://portal.encoded.co.uk -> [New] https://prod.encoded.services/portal

[Old] http://ivr.encoded.co.uk -> [New] https://prod.encoded.services
[Old] http://ivr2.encoded.co.uk -> [New] https://prod.encoded.services

https://enc.pm - No change


If you have any queries or concerns about this change, please contact the Encoded Helpdesk or email helpdesk@encoded.co.uk to discuss further.

Customers who have custom porting or personalised access URL’s will be contacted in addition to this notification.