To ensure that none of our customers lose access to Encoded's services on the 20th of November, we are extending the time for customers to make the necessary changes to access their services via our new URL mappings.
This may require updating embedded references to Encoded's URLs within CRM systems or other methods of non-direct access.
The old URLs will be decommissioned from the 1st of February 2021.
Please ensure you test all aspects of your service before committing to any permanent changes.
URL Conversions
In most instances, only the domain name and subdomains are changing for our services, whilst the context paths of services are remaining the same.
For example, where you may have previously accessed
https://secure.encoded.co.uk/payment-terminal for Encoded's Payment Terminal, you will now access
https://prod.encoded.services/payment-terminalSome services will also have updated context paths too. These services are specifically identified further in this notification.
Services found on the below Old links can be accessed by replacing the subdomains and domain names to the new links:
[Old]
https://customers.encoded.co.uk -> [New]
https://my.encoded.services [Old]
https://secure.encoded.co.uk -> [New]
https://prod.encoded.services[Old]
https://uat.encoded.co.uk -> [New]
https://uat.encoded.services [Old]
http://ivr.encoded.co.uk -> [New]
https://prod.encoded.services[Old]
http://ivr2.encoded.co.uk -> [New]
https://prod.encoded.services[Old]
https://customers.encoded.co.uk -> [New]
https://my.encoded.servicesThe following URLs will have not only domain updates, but will also have updates to the context path:
Engagement Platform
[Old]
https://secure.encoded.co.uk/tsgh-admin[New]
https://my.encoded.services/engagement/admin [Old]
https://secure.encoded.co.uk/tsgh-supervisor[New]
https://my.encoded.services/engagement/supervisor [Old]
https://secure.encoded.co.uk/tsgh-agent[New]
https://my.encoded.services/engagement/agentPortal
[Old]
https://portal.encoded.co.uk[New]
https://prod.encoded.services/portalIf you have any queries or concerns about this change, please contact the
Encoded
Helpdesk or email
helpdesk@encoded.co.uk to discuss further.