Encoded - INC-129 Encoded Service Outage - Internet Services – Incident details

All systems operational

INC-129 Encoded Service Outage - Internet Services

Resolved
Major outage
Started 11 months agoLasted about 2 hours

Affected

Data Centres

Major outage from 9:13 PM to 9:38 PM, Operational from 9:38 PM to 11:06 PM

Colo 2

Major outage from 9:13 PM to 9:38 PM, Operational from 9:38 PM to 11:06 PM

API's

Major outage from 9:13 PM to 9:38 PM, Operational from 9:38 PM to 11:06 PM

Gateway API

Major outage from 9:13 PM to 9:38 PM, Operational from 9:38 PM to 11:06 PM

Assisted Payments API

Major outage from 9:13 PM to 9:38 PM, Operational from 9:38 PM to 11:06 PM

Web Services

Major outage from 9:13 PM to 9:38 PM, Operational from 9:38 PM to 11:06 PM

Updates
  • Resolved
    Resolved

    After monitoring this we can confirm that this been resolved.

  • Monitoring
    Monitoring

    The ISP has implemented a fix and services have been restored. We are actively monitoring now.

  • Update
    Update

    The upstream ISP have given us a fix ETA of within the next 5 to 10 minutes. We will provide a further update within the next 10 minutes.

  • Identified
    Identified

    Our upstream ISP has acknowledged the issue and have engineers on site to rectify the issue. ETA of 10 minutes for next update from the ISP.

  • Investigating
    Investigating

    Our upstream ISP within the Colo2 data centre has suffered an internet outage. We are currently raising this with them as a matter of priority.