We are writing to provide you with advance notice of an upcoming infrastructure change scheduled for next year. As part of our ongoing investment in our platform, we will be bringing online two new data centres and migrating services from our current primary hosting location to these new sites.

Planned migration window:

Saturday 28 March 2026 (evening) into Sunday 29 March 2026 (early hours)

Contingency window:

Saturday 11 April 2026 (evening) into Sunday 12 April 2026 (early hours)

This activity forms part of our long-term technology roadmap and reflects continued investment in capacity, connectivity, and overall platform resilience. The additional sites will provide greater flexibility, enhanced routing options, and a stronger foundation for future growth.

During the migration window, there will be periods of planned downtime while systems are transitioned. A full rollback plan is in place, and a separate contingency date exists to ensure the work can be completed in a controlled and predictable manner if required.

Over the coming months, our team will reach out to your IT representatives where any customer-specific actions are required, such as VPN configuration, IP allow-listing, or other network-related changes, to ensure continuity of service following the migration.

Further communications will be issued as we approach the migration date, including more detailed information on expected service impact and timelines.

If you have any questions in the meantime, please do not hesitate to contact us via the Encoded Service Desk.

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