All Systems Operational
Encoded Head Office Operational
Service Desk Operational
Email Operational
Telephone Operational
HQ Data Centre Operational
Data Centre Operational
90 days ago
100.0 % uptime
Today
Payment Gateways Operational
90 days ago
99.99 % uptime
Today
Adyen Operational
90 days ago
100.0 % uptime
Today
Cardstream Operational
90 days ago
99.98 % uptime
Today
Cashflows Operational
90 days ago
100.0 % uptime
Today
DNA Payments Operational
90 days ago
100.0 % uptime
Today
Truevo Operational
90 days ago
100.0 % uptime
Today
Smartpay Operational
90 days ago
100.0 % uptime
Today
Worldpay Operational
90 days ago
100.0 % uptime
Today
Telephony Operational
90 days ago
99.97 % uptime
Today
IVR Operational
90 days ago
99.97 % uptime
Today
Web Operational
90 days ago
99.99 % uptime
Today
Virtual Terminal Operational
90 days ago
99.97 % uptime
Today
Customer E-Com Operational
90 days ago
99.99 % uptime
Today
PayByLink Operational
90 days ago
99.99 % uptime
Today
Encoded Web Modules ? Operational
90 days ago
99.99 % uptime
Today
Encoded Portal Operational
90 days ago
99.99 % uptime
Today
Hosted Payment Pages Operational
90 days ago
99.99 % uptime
Today
3D Secure Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
99.99 % uptime
Today
Gateway API Operational
90 days ago
99.99 % uptime
Today
Assisted Payments API Operational
90 days ago
99.99 % uptime
Today
Services Operational
90 days ago
99.99 % uptime
Today
SMS Operational
90 days ago
99.99 % uptime
Today
Text-To-Speech Operational
90 days ago
99.99 % uptime
Today
Speech Recognition Operational
90 days ago
99.99 % uptime
Today
Email Operational
90 days ago
99.99 % uptime
Today
Database Operational
90 days ago
99.99 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
SFTP Operational
90 days ago
100.0 % uptime
Today
Importing Operational
90 days ago
100.0 % uptime
Today
Exporting Operational
90 days ago
100.0 % uptime
Today
Mastercard Operational
90 days ago
100.0 % uptime
Today
Cardstream Operational
90 days ago
100.0 % uptime
Today
Cashflows Operational
90 days ago
100.0 % uptime
Today
Truevo Operational
90 days ago
100.0 % uptime
Today
UAT/SIT Operational
90 days ago
100.0 % uptime
Today
Web services Operational
90 days ago
100.0 % uptime
Today
IVR Operational
90 days ago
100.0 % uptime
Today
Encoded Web Modules ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Estimated Duration: 10 Minutes

Encoded engineers will be performing firmware updates to network perimeter firewalls at 10pm on the 14th of May.

During this maintenance window, a reboot of Encoded's firewalls will need to be completed to finalise the updates which may cause intermittent connectivity issues across all of Encoded's services for approximately 2 minutes.

An update to the status page will be released once the maintenance has been completed.

If you have any questions about this maintenance window please contact us via the Encoded Service Desk

Posted on May 08, 2024 - 11:37 BST
Past Incidents
May 8, 2024

No incidents reported today.

May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024

No incidents reported.

May 2, 2024

No incidents reported.

May 1, 2024

No incidents reported.

Apr 30, 2024
Completed - We have completed the changes to our DTMF configuration and can confirm this update has been successful.

There was no interruption to services during this maintenance window.

If you have any questions about this maintenance, please contact us via the Encoded Service Desk

Apr 30, 21:29 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 21:00 BST
Scheduled - On Tuesday the 30th of April, between 21:00 - 22:00 we will be making changes to our DTMF configuration.

During this maintenance window, customers may experience DTMF issues during calls. Encoded engineers will be monitoring services during this time to ensure services remain running smoothly.

Apr 29, 11:01 BST
Apr 29, 2024

No incidents reported.

Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024

No incidents reported.

Apr 25, 2024

No incidents reported.

Apr 24, 2024

No incidents reported.