Encoded - INC-133 - Primary Database Failover – Incident details

We would like to inform you that the issue affecting transaction responses and processing has been resolved. Since taking remedial action, no further problems have been observed. The Encoded team has confirmed and marked this incident as resolved.

Incident Summary:

Time of Incident: 11:49 AM - 12:35 PM

Transaction responses were not being received or stored in our internal transaction database from any payment gateways.

Impact:

Customers and end users may have experienced issues with logins, service availability, and transaction processing during this time. Service restarts and a database failover were performed to restore normal operations.

At present, we do not believe any transactions were processed without being accounted for in customer reports. We are continuing to work closely with our payment gateway partners to verify this and ensure full reconciliation. Once verification has been completed, any affected customers will be contacted directly.

We have completed a database failover and are seeing transaction responses being stored as expected again.

We will continue to monitor services and provide updates as neccesary.

The Encoded technical team have identified the root cause and are working on restoring services.