Encoded - MNT-71 Scheduled Maintenance - Encoded Database Upgrade – Maintenance details

All systems operational

MNT-71 Scheduled Maintenance - Encoded Database Upgrade

Completed
Scheduled for September 21, 2025 at 10:00 PM – 10:24 PM

Affects

Data Centres

Under maintenance from 10:00 PM to 10:24 PM

Colo 2

Under maintenance from 10:00 PM to 10:24 PM

Database

Under maintenance from 10:00 PM to 10:24 PM

API's

Under maintenance from 10:00 PM to 10:24 PM

Gateway API

Under maintenance from 10:00 PM to 10:24 PM

Assisted Payments API

Under maintenance from 10:00 PM to 10:24 PM

Updates
  • Completed
    September 21, 2025 at 10:24 PM
    Completed
    September 21, 2025 at 10:24 PM
    Maintenance has completed successfully.
  • In progress
    September 21, 2025 at 10:00 PM
    In progress
    September 21, 2025 at 10:00 PM
    Maintenance is now in progress
  • Planned
    September 21, 2025 at 10:00 PM
    Planned
    September 21, 2025 at 10:00 PM

    On Sunday 21st September, between 11pm and midnight, Encoded will be performing a managed hardware upgrade of our database servers. This maintenance will see new hardware coming online which will vastly improve performance, reliability and resilience of our database servers.

    The new database servers are currently in place and operating as secondary/failover servers within the database cluster. During the maintenance window, we will migrate production services from the legacy databases to the new databases. It is expected that this process will take approximately 5 minutes within the hour long maintenance window.

    During the 5 minute switch, all Encoded services will be unavailable or intermittently available.

    Following the migration, the legacy databases will remain in place and operating as secondary/failover databases in the short term to enable a fast rollback path should any issues be identified.