All Systems Operational
Encoded Head Office Operational
Service Desk Operational
Email Operational
Telephone Operational
Data Centre Operational
90 days ago
99.98 % uptime
Today
Payment Gateways Operational
90 days ago
99.99 % uptime
Today
Mastercard Operational
90 days ago
99.97 % uptime
Today
Datacash Operational
90 days ago
100.0 % uptime
Today
Smartpay Operational
90 days ago
100.0 % uptime
Today
Cardstream Operational
90 days ago
100.0 % uptime
Today
CashFlows Operational
90 days ago
100.0 % uptime
Today
Adyen Operational
90 days ago
100.0 % uptime
Today
DNA Payments Operational
90 days ago
100.0 % uptime
Today
Worldpay Operational
90 days ago
100.0 % uptime
Today
Telephony Operational
90 days ago
99.98 % uptime
Today
IVR Operational
90 days ago
99.93 % uptime
Today
Web Operational
90 days ago
99.98 % uptime
Today
Virtual Terminal Operational
90 days ago
99.98 % uptime
Today
Customer E-Com Operational
90 days ago
99.98 % uptime
Today
PayByLink Operational
90 days ago
99.98 % uptime
Today
Encoded Web Modules Operational
90 days ago
99.98 % uptime
Today
Encoded Portal Operational
90 days ago
99.98 % uptime
Today
API Operational
90 days ago
99.98 % uptime
Today
Services API Operational
90 days ago
99.98 % uptime
Today
Assisted Payments API Operational
90 days ago
99.98 % uptime
Today
Services Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Text-To-Speech Operational
90 days ago
100.0 % uptime
Today
Speech Recognition Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Database Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
SFTP Operational
90 days ago
100.0 % uptime
Today
Importing Operational
90 days ago
100.0 % uptime
Today
Exporting Operational
90 days ago
100.0 % uptime
Today
Mastercard Operational
90 days ago
100.0 % uptime
Today
Cardstream Operational
90 days ago
100.0 % uptime
Today
CashFlows Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Encoded Reference: MNT-3

Estimated Duration: 4 hours

A maintenance window is required for Encoded engineers to perform hardware changes and complete routine maintenance at the Encoded Colo 2 Data Centre.

No downtime is anticipated during this period and all services will remain available.

If you have any questions about this maintenance window please contact us via the Encoded Service Desk or email servicedesk@encoded.support
Posted on Sep 22, 13:32 BST
Past Incidents
Sep 23, 2021

No incidents reported today.

Sep 22, 2021
Resolved - This incident has been resolved.
Sep 22, 20:56 BST
Monitoring - Encoded Reference: INC-35

Encoded engineers have resolved this incident and web-based service availability has been restored.

All services currently remain in an 'at risk' state and are being actively monitored. Further updates will be provided as they become available.

If you have any questions about this incident please contact us via the Encoded Service Desk or email servicedesk@encoded.support
Sep 22, 18:35 BST
Identified - Encoded Reference: INC-35

Encoded Engineers are currently working on restoring web service availability.

Further updates will be posted on our status page as they become available.

If you have any questions about this incident please contact us via the Encoded Service Desk or email servicedesk@encoded.support
Sep 22, 17:48 BST
Investigating - Encoded Reference: INC-35

The Encoded Team are currently investigating degraded web performance. Some customers may experience Encoded's web-based service performance being slower than usual.

We are investigating this and will post an update as soon as more information is available.

If you have any questions about this incident please contact us via the Encoded Service Desk or email servicedesk@encoded.support
Sep 22, 17:27 BST
Sep 21, 2021

No incidents reported.

Sep 20, 2021
Resolved - After monitoring web service availability we are able to confirm that this incident is resolved and all services are once again stable.
Sep 20, 19:57 BST
Monitoring - The web services have stabilised and are currently being monitored by Encoded's engineers.
Sep 20, 19:06 BST
Investigating - Encoded Reference: INC- 32

The Encoded Team is currently investigating degraded network performance within Encodeds primary data centre. An initial investigation has found that this to be affecting web services only resulting in timeouts or slow performance.

As soon as we have more information we will update this page.

If you have any questions about this incident please contact us via the Encoded Service Desk or email servicedesk@encoded.support
Sep 20, 18:41 BST
Resolved - Encoded Reference: INC-33

This incident has been resolved and we can confirm that all calls are now connecting.

If you have any questions about this incident please contact us via the Encoded Service Desk or email servicedesk@encoded.support
Sep 20, 10:17 BST
Identified - Encoded Reference: INC-33

The Encoded team are currently investigating an incident where some calls to Encoded services are not connecting and presenting callers with an engaged tone.

As soon as we have an update this post will be updated.

If you have any questions about this incident please contact us via the Encoded Service Desk or email servicedesk@encoded.support
Sep 20, 10:09 BST
Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021
Completed - The scheduled maintenance has been completed.
Sep 16, 22:20 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 22:04 BST
Update - We will be undergoing scheduled maintenance during this time.
Sep 16, 18:28 BST
Scheduled - Encoded Reference: MNT-2

Estimated Duration: 10 Minutes

Encoded engineers will be performing firmware updates to network perimeter firewalls during this maintenance window. During this maintenance window a reboot of Encoded's firewalls will need to be completed to finalise the updates which may cause intermittent connectivity issues across all of Encoded's services for approximately 2 minutes.

An update to the status page will be released once the maintenance is completed

If you have any questions about this maintenance window please contact us via the Encoded Service Desk or email servicedesk@encoded.support
Sep 9, 15:07 BST
Sep 15, 2021
Resolved - Encoded Reference: INC-32

The Encoded Technical Team has investigated and confirmed there is no active incident with DNA Payments or Encoded Services. This post as been marked as resolved.

If you have any questions about this incident please contact us via the Encoded Service Desk or email servicedesk@encoded.support
Sep 15, 14:09 BST
Investigating - Encoded Reference: INC-32

We are currently investigating transaction failures affecting transactions made on the DNA Payments Gateway. We have raised a ticket with DNA Payments to investigate.

As soon as we have more information we will update this post.

This is only affecting customers with merchant services with DNA Payments.

If you have any questions about this incident please contact us via the Encoded Service Desk or email servicedesk@encoded.support
Sep 15, 14:03 BST
Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021
Resolved - Encoded Reference: INC-31

We have received confirmation from Mastercard that this incident has been resolved.

If you have any questions about this incident please contact us via the Encoded Service Desk or email servicedesk@encoded.support
Sep 10, 14:15 BST
Monitoring - Encoded Reference: INC-31

After monitoring transactions, we believe this incident has been resolved and are awaiting confirmation from Mastercard.

If you have any questions about this incident please contact us via the Encoded Service Desk or email servicedesk@encoded.support
Sep 10, 12:54 BST
Investigating - Encoded Reference: INC-31

We are seeing the sporadic failure of transactions posted to the Mastercard Payment Gateway. We have raised a ticket with Mastercard to begin an investigation into this incident. As soon as we have more information regarding this we will update this post.

This is only affecting customers with merchant services with Mastercard Payment Gateway Services.

If you have any questions about this incident please contact us via the Encoded Service Desk or email servicedesk@encoded.support
Sep 10, 11:00 BST
Resolved - Encoded Reference: INC-30

We have had confirmation from Mastercard that this incident has been resolved.

If you have any questions about this incident please contact us via the Encoded Service Desk or email servicedesk@encoded.support
Sep 10, 10:10 BST
Monitoring - Encoded Reference: INC-30

After monitoring transactions, we believe this incident has been resolved and are awaiting confirmation from Mastercard.

If you have any questions about this incident please contact us via the Encoded Service Desk or email servicedesk@encoded.support
Sep 9, 14:46 BST
Investigating - Encoded Reference: INC-30

Correction from previous update: We have received an update from Mastercard regarding a service incident, however is not related to MPGS (Master Payment Gateway Services). The reported incident from Mastercard is related to the DataCash Payment Gateway and is affecting the response time for 3D Secure (EMV3DS) Transactions.

INC-30 Update (MPGS Transactions):
Encoded have investigated this issue further and can confirm that connectivity issues with the Mastercard Payment Gateway are the cause of this issue which is currently affecting around 50% of transactions sent to the gateway to respond with a 'COMMS_ERROR'. We have raised a ticket with Mastercard to investigate and identify this incident.

Affected customers will receive standard messaging that the transaction has failed, as set out in your specific Service Design document.

This incident is only affecting customers with merchant services with Mastercard Payment Gateway Services (formally known as TNS).

As soon as we have more information we will update this post.
Sep 9, 10:51 BST
Identified - Encoded Reference: INC-30

We have received an update from Mastercard that they are currently investigating this service incident.

Further updates we receive will be posted here.

If you have any questions about this incident please contact us via the Encoded Service Desk or email servicedesk@encoded.support
Sep 9, 09:16 BST
Investigating - Encoded Reference: INC-30

We are currently investigating reports of sporadic transaction failures affecting the Mastercard Payment Gateway. As soon as we have more information regarding this we will update this post.

This is only affecting customers with merchant services with Mastercard Payment Gateway Services.

If you have any questions about this incident please contact us via the Encoded Service Desk or email servicedesk@encoded.support
Sep 9, 09:05 BST
Sep 9, 2021