All Systems Operational
Uptime over the past 90 days. View historical uptime.
Encoded Head Office Operational
Service Desk Operational
Email Operational
Telephone Operational
HQ Data Centre Operational
Data Centre Operational
90 days ago
100.0 % uptime
Today
Payment Gateways Operational
90 days ago
99.99 % uptime
Today
Adyen Operational
90 days ago
100.0 % uptime
Today
Cardstream Operational
90 days ago
99.98 % uptime
Today
Cashflows Operational
90 days ago
100.0 % uptime
Today
DNA Payments Operational
90 days ago
100.0 % uptime
Today
Truevo Operational
90 days ago
100.0 % uptime
Today
Smartpay Operational
90 days ago
100.0 % uptime
Today
Worldpay Operational
90 days ago
100.0 % uptime
Today
Telephony Operational
90 days ago
99.97 % uptime
Today
IVR Operational
90 days ago
99.97 % uptime
Today
Web Operational
90 days ago
99.99 % uptime
Today
Virtual Terminal Operational
90 days ago
99.97 % uptime
Today
Customer E-Com Operational
90 days ago
99.99 % uptime
Today
PayByLink Operational
90 days ago
99.99 % uptime
Today
Encoded Web Modules ? Operational
90 days ago
99.99 % uptime
Today
Encoded Portal Operational
90 days ago
99.99 % uptime
Today
Hosted Payment Pages Operational
90 days ago
99.99 % uptime
Today
3D Secure Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
99.99 % uptime
Today
Gateway API Operational
90 days ago
99.99 % uptime
Today
Assisted Payments API Operational
90 days ago
99.99 % uptime
Today
Services Operational
90 days ago
99.99 % uptime
Today
SMS Operational
90 days ago
99.99 % uptime
Today
Text-To-Speech Operational
90 days ago
99.99 % uptime
Today
Speech Recognition Operational
90 days ago
99.99 % uptime
Today
Email Operational
90 days ago
99.99 % uptime
Today
Database Operational
90 days ago
99.99 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
SFTP Operational
90 days ago
100.0 % uptime
Today
Importing Operational
90 days ago
100.0 % uptime
Today
Exporting Operational
90 days ago
100.0 % uptime
Today
Mastercard Operational
90 days ago
100.0 % uptime
Today
Cardstream Operational
90 days ago
100.0 % uptime
Today
Cashflows Operational
90 days ago
100.0 % uptime
Today
Truevo Operational
90 days ago
100.0 % uptime
Today
UAT/SIT Operational
90 days ago
100.0 % uptime
Today
Web services Operational
90 days ago
100.0 % uptime
Today
IVR Operational
90 days ago
100.0 % uptime
Today
Encoded Web Modules ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 26, 2024

No incidents reported today.

Apr 25, 2024

No incidents reported.

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024
MNT-56 Third Party Scheduled Maintenance - Telephony
Completed - The scheduled maintenance has been completed.
Apr 20, 18:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 18:00 BST
Scheduled - Our upstream telephony provider has notified us of a maintenance window on the 19th April 18:00 to 20th April 18:00.

During this maintenance window there will be a loss of resilience, but no impact on services is anticipated.

If you have any questions about this maintenance window please contact us via the Encoded Service Desk
Apr 9, 16:03 BST
INC-113 - Resolved
Resolved - This incident has been resolved.

Between 11:16am - 11:55am our internal messaging system encountered an error that caused some payments and service requests to fail.
Apr 20, 12:04 BST
Investigating - Encoded Reference: INC-113

We are currently investigating a service incident affecting all services. This page will be updated with further information once available.

If you have any questions about this incident please contact us via the Encoded Service Desk
Apr 20, 11:49 BST
Apr 19, 2024
Apr 18, 2024

No incidents reported.

Apr 17, 2024

No incidents reported.

Apr 16, 2024
MNT-57 Third Party Scheduled Maintenance - Telephony
Completed - The scheduled maintenance has been completed.
Apr 16, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 22:00 BST
Scheduled - Our upstream telephony provider has notified us of a maintenance window that is required as a prerequisite for MNT-56.
15th April 2024 22:00 - 16th April 2024 06:00.

During this maintenance window, there will be a loss of resilience, but no impact on services is anticipated.

If you have any questions about this maintenance window please contact us via the Encoded Service Desk
Apr 11, 10:56 BST
Apr 15, 2024
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage