Notice history
Mar 2026
- UpdateMarch 23, 2026 at 2:44 PMUpdateMarch 23, 2026 at 2:44 PM
This is a reminder that our data centre migration is scheduled to take place on the evening of Saturday the 28th of March, continuing into the morning of Sunday 29th March.
The maintenance window will run from 23:00 on Saturday through to 08:00 on Sunday.
All services will be taken offline from approximately 00:00 as we begin the migration process. It is expected that the migration will take approximately 20 to 30 minutes to fully complete. Customers should anticipate a complete loss of availability of services during this time, as well as periods of service instability as services are brought back online.
Following the migration, the team will perform a full suite of testing to ensure service availability and stability.
Should it be necessary to roll back the migration progress, this will also take approximately 20 to 30 minutes, and full communication will be provided via the status page.
File Imports and Exports:
Customers who send or receive files from Encoded via SFTP will experience delays in the processing of file imports and transaction file exports during the maintenance window. Encoded will ensure that any pre-scheduled tasks are run once the migration has been finalised.
Further updates will be provided via our status page, with confirmation once the migration has been successfully completed. - UpdateMarch 02, 2026 at 3:24 PMUpdateMarch 02, 2026 at 3:24 PM
This update provides information for IP whitelisting ahead of our planned infrastructure migration on 28 March 2026.
Please keep any current IP whitelisting in place to ensure service availability up until, and in the event of any potential rollback to our Colo 2 data centre. We will provide an update once any Colo 2 IP whitelisting can be safely removed from your systems.Primary Site:
185.74.25.233/32
185.74.25.234/32
185.74.25.235/32
DR:83.126.53.0/28
83.126.51.208/28
Site-to-site VPNs
All customers with site-to-site VPNs set up with Encoded have been contacted. If you believe you should have been contacted but haven't, please reach out to our support team to verify if any action is required.
- PlannedDecember 08, 2025 at 1:00 PMPlannedDecember 08, 2025 at 1:00 PM
We are writing to provide you with advance notice of an upcoming infrastructure change scheduled for next year. As part of our ongoing investment in our platform, we will be bringing online two new data centres and migrating services from our current primary hosting location to these new sites.
Planned migration window:
Saturday 28 March 2026 (evening) into Sunday 29 March 2026 (early hours)
Contingency window:
Saturday 11 April 2026 (evening) into Sunday 12 April 2026 (early hours)
This activity forms part of our long-term technology roadmap and reflects continued investment in capacity, connectivity, and overall platform resilience. The additional sites will provide greater flexibility, enhanced routing options, and a stronger foundation for future growth.
During the migration window, there will be periods of planned downtime while systems are transitioned. A full rollback plan is in place, and a separate contingency date exists to ensure the work can be completed in a controlled and predictable manner if required.
Over the coming months, our team will reach out to your IT representatives where any customer-specific actions are required, such as VPN configuration, IP allow-listing, or other network-related changes, to ensure continuity of service following the migration.
Further communications will be issued as we approach the migration date, including more detailed information on expected service impact and timelines.
If you have any questions in the meantime, please do not hesitate to contact us via the Encoded Service Desk.