Encoded - Jira Service Management - Degradation with Affected Services Field – Incident details

All systems operational

Jira Service Management - Degradation with Affected Services Field

Resolved
Degraded performance
Started about 2 months agoLasted 2 hours 43 minutes
Updates
  • Resolved
    UTC
    Resolved

    On September 3, 2026, some Jira Service Management users may have experienced errors viewing the Affected Services field or performance degradation on the web. The issue has now been resolved, and the service is operating normally for all affected customers.

  • Monitoring
    UTC
    Monitoring

    The performance degradation of Jira Service Management has been resolved, and services are now operating normally for all affected customers. We'll continue to monitor performance closely to confirm stability.

  • Update
    UTC
    Update

    We have identified the cause of the issue affecting Jira Service Management and are currently deploying a fix. We expect to see recovery shortly and will continue to monitor the situation closely.

    We will provide the next update in 60 minutes, or sooner if there is a material update.

  • Investigating
    UTC
    Investigating

    We are investigating an issue impacting Jira Service Management. Affected users may experience errors or slowness when viewing or interacting with the Affected Services field.

    Our teams are actively investigating the root cause. We will provide the next update in the next 1 hour, or sooner.