Encoded - Performance and access related issues with Jira – Incident details

On August 7th - 2026, between 10:27 UTC to 11:49 UTC, some users in the Central European region may have experienced service access issues.

The issue has now been resolved and the service is operating normally for all the customers.

Some customers experienced issues accessing affected services in the Central European region.

We have been able to apply the fix to mitigate the issues and we are seeing recovery. We continue to monitor the situation and should be fully recovered soon.

We should be able to provide more updates in the next one hour or earlier.