Encoded - MNT-73 Scheduled Maintenance - Encoded Gateway API – Maintenance details

All systems operational

MNT-73 Scheduled Maintenance - Encoded Gateway API

Completed
Scheduled for November 04, 2025 at 6:00 AM – 5:00 PMUTC

Affects

API's

Under maintenance from 6:00 AM to 5:00 PM

Gateway API

Under maintenance from 6:00 AM to 5:00 PM

Updates
  • Completed
    November 04, 2025 at 5:00 PMUTC
    Completed
    November 04, 2025 at 5:00 PMUTC

    We have implemented a fix and have been monitoring services since 3pm and are not seeing any further unexpected errors.

  • Update
    November 04, 2025 at 9:53 AMUTC
    Update
    November 04, 2025 at 9:53 AMUTC

    The updates to the Gateway API have been completed.

    During testing and monitoring we have identified a few cases of declined transactions and are implementing a fix for this and will post an update once completed.

  • In progress
    November 04, 2025 at 6:00 AMUTC
    In progress
    November 04, 2025 at 6:00 AMUTC
    Maintenance is now in progress
  • Planned
    November 04, 2025 at 6:00 AMUTC
    Planned
    November 04, 2025 at 6:00 AMUTC

    Following our previous maintenance to the UAT environment, we will be updating the Encoded Gateway API on the production environment on the 4th of November from 6am - 8am.

    During this maintenance window services will remain available to customers, but will be deemed 'at risk' during this time due to a reduction in redundancy whilst the update is completed.