Encoded - INC-144 - Virtual Terminal invalid card information error – Incident details

All systems operational

INC-144 - Virtual Terminal invalid card information error

Resolved
Degraded performance
Started 8 months agoLasted about 2 hours

Affected

Web Services

Degraded performance from 3:00 PM to 5:11 PM

Web Payment Services

Degraded performance from 3:00 PM to 5:11 PM

Virtual Terminal

Degraded performance from 3:00 PM to 5:11 PM

Updates
  • Resolved
    UTC
    Resolved

    Between 15:00 - 17:00 the Virtual Terminal experienced an elevated error rate affecting transaction attempts. Impacted users may have encountered the error message: “The card number supplied is invalid.”

    The technical team identified an issue within the transaction validation component that caused valid card numbers to be incorrectly flagged as invalid. A fix has been implemented and all Virtual Terminal systems are now operating normally.

  • Investigating
    UTC
    Investigating