Encoded - MNT-67 Scheduled Emergency Maintenance - Encoded Database – Maintenance details

All systems operational

MNT-67 Scheduled Emergency Maintenance - Encoded Database

Completed
Scheduled for February 25, 2025 at 11:00 PM – 11:43 PM

Affects

Data Centres

Under maintenance from 11:00 PM to 11:43 PM

Colo 1

Under maintenance from 11:00 PM to 11:43 PM

Colo 2

Under maintenance from 11:00 PM to 11:43 PM

Database

Under maintenance from 11:00 PM to 11:43 PM

Web Services

Under maintenance from 11:00 PM to 11:43 PM

Reporting and Management Portals

Under maintenance from 11:00 PM to 11:43 PM

Updates
  • Completed
    February 25, 2025 at 11:43 PM
    Completed
    February 25, 2025 at 11:43 PM

    The database failover has been completed.

  • In progress
    February 25, 2025 at 11:00 PM
    In progress
    February 25, 2025 at 11:00 PM
    Maintenance is now in progress
  • Planned
    February 25, 2025 at 11:00 PM
    Planned
    February 25, 2025 at 11:00 PM

    Encoded will be completing a planned failover of our databases to resolve an issue with the Mi Portal displaying IVR call data for customers from February 17th - 25th 2025.

    During the maintenance window we expect to see less than 5 minutes of downtime across all services whilst we conduct the failover procedure.