Encoded - Notice history

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Notice history

Feb 2025

No notices reported this month

Jan 2025

No notices reported this month

Dec 2024

INC-126 Primary Database Failure
  • Update
    Update

    At 17:32 a hardware failure on the primary database server caused some connections to the database to lock. This compounded into an issue resulting in connection exhaustion, which resulted in all database activity halting.

    Encoded engineers were alerted at 17:42. Following initial investigations an issue with the primary database server was quickly identified, and a failover to a secondary database was initiated at 17:51. The failover operation was completed at 17:57.

    Following the failover, a number of application servers required some additional work to close existing locked connections and initiate new connections to the newly promoted database. This work was completed at 18:09.

    We will be performed further investigations into the root cause of the initial primary database issue and will update with an RCA once this has been completed.

    If you have any queries regarding this incident, please contact us via the Encoded Service Desk

  • Resolved
    Resolved

    At 17:32 a hardware failure on the primary database server caused some connections to the database to lock. This compounded into an issue resulting in connection exhaustion, which resulted in all database activity halting.

    Encoded engineers were alerted at 17:42. Following initial investigations an issue with the primary database server was quickly identified, and a failover to a secondary database was initiated at 17:51. The failover operation was completed at 17:57.

    Following the failover, a number of application servers required some additional work to close existing locked connections and initiate new connections to the newly promoted database. This work was completed at 18:09.

    We will be performed further investigations into the root cause of the initial primary database issue and will update with an RCA once this has been completed.

    If you have any queries regarding this incident, please contact us via the Encoded Service Desk

Dec 2024 to Feb 2025

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