Encoded - Notice history

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Notice history

Apr 2025

INC-131 Third Party Incident - Barclaycard transaction failures
  • Resolved
    Resolved

    This incident has been resolved.

    Visa have confirmed their issuer implemented a fix overnight and this has now been confirmed via monitoring.

  • Monitoring
    Monitoring

    We have received confirmation from Cashflows that this incident isn't on their gateway and is being caused by an issue at Barclays causing Barclaycard transactions to potentially fail across all gateways and providers.

    We will update this page once we have received confirmation that this has been resolved.

  • Investigating
    Investigating

    This incident is only affecting transactions processed on the Cashflows Payment Gateway, you will only be affected if you have merchant acquiring services provided by Cashflows.

    There is currently an active incident with the Cashflows Payment Gateway, approximately 10% of transactions are currently failing with a 'System Error' payment result and a 'Response Timeout' message. We have rasied this with Cashflows to investigate this issue as a priority.

    Customers may see failed payment attempts being debited from their bank accounts, we will confirm with Cashflows if these funds have been processed or if they will be voided and returned to customers.

    If you have any questions about this incident please contact us via the Encoded Service Desk

Mar 2025

Feb 2025 to Apr 2025

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