Notice history
Feb 2025
No notices reported this month
Jan 2025
No notices reported this month
Dec 2024
- UpdateUpdate
At 17:32 a hardware failure on the primary database server caused some connections to the database to lock. This compounded into an issue resulting in connection exhaustion, which resulted in all database activity halting.
Encoded engineers were alerted at 17:42. Following initial investigations an issue with the primary database server was quickly identified, and a failover to a secondary database was initiated at 17:51. The failover operation was completed at 17:57.Following the failover, a number of application servers required some additional work to close existing locked connections and initiate new connections to the newly promoted database. This work was completed at 18:09.
We will be performed further investigations into the root cause of the initial primary database issue and will update with an RCA once this has been completed.
If you have any queries regarding this incident, please contact us via the Encoded Service Desk
- ResolvedResolved
At 17:32 a hardware failure on the primary database server caused some connections to the database to lock. This compounded into an issue resulting in connection exhaustion, which resulted in all database activity halting.
Encoded engineers were alerted at 17:42. Following initial investigations an issue with the primary database server was quickly identified, and a failover to a secondary database was initiated at 17:51. The failover operation was completed at 17:57.Following the failover, a number of application servers required some additional work to close existing locked connections and initiate new connections to the newly promoted database. This work was completed at 18:09.
We will be performed further investigations into the root cause of the initial primary database issue and will update with an RCA once this has been completed.
If you have any queries regarding this incident, please contact us via the Encoded Service Desk