Encoded - Notice history

Encoded Status Page experiencing major outage

Notice history

Mar 2025

INC-129 Encoded Service Outage - Internet Services
  • Resolved
    Resolved

    After monitoring this we can confirm that this been resolved.

  • Monitoring
    Monitoring

    The ISP has implemented a fix and services have been restored. We are actively monitoring now.

  • Update
    Update

    The upstream ISP have given us a fix ETA of within the next 5 to 10 minutes. We will provide a further update within the next 10 minutes.

  • Identified
    Identified

    Our upstream ISP has acknowledged the issue and have engineers on site to rectify the issue. ETA of 10 minutes for next update from the ISP.

  • Investigating
    Investigating

    Our upstream ISP within the Colo2 data centre has suffered an internet outage. We are currently raising this with them as a matter of priority.

MNT-66 - Scheduled Maintenance - Encoded Data Centre
  • Completed
    March 02, 2025 at 5:06 AM
    Completed
    March 02, 2025 at 5:06 AM

    The maintenance has been completed.

  • In progress
    March 02, 2025 at 12:01 AM
    In progress
    March 02, 2025 at 12:01 AM

    The scheduled maintenance is now in progress.

  • Planned
    March 01, 2025 at 11:00 PM
    Planned
    March 01, 2025 at 11:00 PM

    This maintenance window has been modified.

    Engineers will be on site at our data centre from 11pm on the 1st of March until 4am on the 2nd of March.

    We will be performing a hardware migration on our network perimeter switches and updating them to new switches.

    Due to the nature of the changes, we anticipate there will be brief periods of interruption across all services whilst we migrate services to the new switches. Any work which will incur downtime will be completed after 1am to minimise disruption to customers.

Feb 2025

MNT-67 Scheduled Emergency Maintenance - Encoded Database
  • Completed
    February 25, 2025 at 11:43 PM
    Completed
    February 25, 2025 at 11:43 PM

    The database failover has been completed.

  • In progress
    February 25, 2025 at 11:00 PM
    In progress
    February 25, 2025 at 11:00 PM
    Maintenance is now in progress
  • Planned
    February 25, 2025 at 11:00 PM
    Planned
    February 25, 2025 at 11:00 PM

    Encoded will be completing a planned failover of our databases to resolve an issue with the Mi Portal displaying IVR call data for customers from February 17th - 25th 2025.

    During the maintenance window we expect to see less than 5 minutes of downtime across all services whilst we conduct the failover procedure.

INC-128 - Encoded Database Failover
  • Resolved
    Resolved

    We have verified that our database failover has completed and has been successful.

  • Monitoring
    Monitoring

    We have completed our failover to our secondary database and are currently monitoring services.

  • Investigating
    Investigating

    We are currently investigating a potential service disruption on our primary database and the Encoded technical team are completing a failover to our secondary database to ensure that any disruptions to customers are minimised.

    Services may see some impact and unavailability briefly during the failover process.

    Further information will be provided once it is available.

Jan 2025

No notices reported this month

Jan 2025 to Mar 2025

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