We have completed the changes to our DTMF configuration and can confirm this update has been successful.
There was no interruption to services during this maintenance window.
If you have any questions about this maintenance, please contact us via the Encoded Service Desk
Posted Apr 30, 2024 - 21:29 BST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 30, 2024 - 21:00 BST
Scheduled
On Tuesday the 30th of April, between 21:00 - 22:00 we will be making changes to our DTMF configuration.
During this maintenance window, customers may experience DTMF issues during calls. Encoded engineers will be monitoring services during this time to ensure services remain running smoothly.
Posted Apr 29, 2024 - 11:01 BST
This scheduled maintenance affected: Web (Virtual Terminal) and Telephony, IVR.