Encoded - Notice history

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Notice history

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Jan 2026

JAN31
MNT-75 - Scheduled Maintenance - Encoded Data Centre Power Testing
CompletedMaintenance43 hours 30 minutes
  • Completed
    February 01, 2026 at 7:30 PMUTC
    Completed
    February 01, 2026 at 7:30 PMUTC
    Maintenance has completed successfully
  • In progress
    January 31, 2026 at 12:00 AMUTC
    In progress
    January 31, 2026 at 12:00 AMUTC
    Maintenance is now in progress
  • Planned
    January 31, 2026 at 12:00 AMUTC
    Planned
    January 31, 2026 at 12:00 AMUTC

    Our data centre provider has notified us that they will be carrying out planned maintenance on the power infrastructure at our Colo 2 data centre. This maintenance window involves temporarily removing power from one of the power units within the facility to complete upgrades.

    Our environment is supplied by two independent power feeds and during the maintenance window, one power feed will be unavailable.

    No customer impact is anticipated as we have power redundancy within the data centre, however we will be operating in a reduced-resilience state during the maintenance window.

    The Encoded operations team will be monitoring all systems throughout this maintenance window.

Dec 2025

INC-144 - Virtual Terminal invalid card information error
ResolvedDegraded performance2 hours 11 minutes
  • Resolved
    UTC
    Resolved

    Between 15:00 - 17:00 the Virtual Terminal experienced an elevated error rate affecting transaction attempts. Impacted users may have encountered the error message: “The card number supplied is invalid.”

    The technical team identified an issue within the transaction validation component that caused valid card numbers to be incorrectly flagged as invalid. A fix has been implemented and all Virtual Terminal systems are now operating normally.

  • Investigating
    UTC
    Investigating

Nov 2025

INC-143 - 3D Secure
ResolvedMajor outage3 hours 5 minutes
  • Resolved
    UTC
    Resolved

    We have received confirmation from our upstream supplier that this has been resolved, they have implemented a permanent fix and have verified that the platform is operating as expected.

    The root cause of this incident was due to a routine infrastructure upgrade, this upgrade was first applied to the staging and development environments, where it completed successfully with no impact to service. However when the same upgrade was deployed to the production environment, it did not behave as expected and resulted in a disruption to transaction processing.

  • Monitoring
    UTC
    Monitoring

    As of 12:01 we are seeing that 3D Secure services have been restored. We will continue to monitor and await confirmation from our upstream supplier that this has been resolved.

  • Update
    UTC
    Update

    Our supplier is still working on restoring 3D Secure services with high priority and we will provide an update once more information has been made available.

  • Investigating
    UTC
    Investigating

    Our upstream 3D Secure provider has notified us of an incident between 04:00am - 04:20 which has now been resolved.

    We have been notified by our upstream supplier that a seperate issue is now intermittently affecting transaction processing and we are seeing intermittent issues with 3DS2 authentication, which is resulting in a high number of 'Authentication attempted' responses being received by our upstream supplier.

    Encoded will still attempt to process 3DS2 transactions that have received an 'Authentication attempted' response, however you may see an increase in declined rates whilst this issue is ongoing, as card issuers may be less likely to authorise a transaction that has not had a successful 3DS2 authentication performed. If you have implemented your own integrations with our APIs, please ensure that you continue to send transaction challenge responses to the API that receive a "transStatus" of "A", as this will ensure that the transaction is still attempted, maximising the chance of authorisation of the transaction.

    Our upstream 3DS supplier is currently investigate what is causing the increase and this page will be updated with further information once available.

NOV4
MNT-73 Scheduled Maintenance - Encoded Gateway API
CompletedMaintenance11 hours
  • Completed
    November 04, 2025 at 5:00 PMUTC
    Completed
    November 04, 2025 at 5:00 PMUTC

    We have implemented a fix and have been monitoring services since 3pm and are not seeing any further unexpected errors.

  • Update
    November 04, 2025 at 9:53 AMUTC
    Update
    November 04, 2025 at 9:53 AMUTC

    The updates to the Gateway API have been completed.

    During testing and monitoring we have identified a few cases of declined transactions and are implementing a fix for this and will post an update once completed.

  • In progress
    November 04, 2025 at 6:00 AMUTC
    In progress
    November 04, 2025 at 6:00 AMUTC
    Maintenance is now in progress
  • Planned
    November 04, 2025 at 6:00 AMUTC
    Planned
    November 04, 2025 at 6:00 AMUTC

    Following our previous maintenance to the UAT environment, we will be updating the Encoded Gateway API on the production environment on the 4th of November from 6am - 8am.

    During this maintenance window services will remain available to customers, but will be deemed 'at risk' during this time due to a reduction in redundancy whilst the update is completed.

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